Shipping & Delivery
We got you covered!
| Region | Estimated Shipping Time | Rates |
|---|---|---|
| Singapore (Local) | 1-3 Business Days | Flate rate $4.50 |
| Australia | 7-14 Business Days | Calculated at checkout |
| Brunei | 4-8 Business Days | Calculated at checkout |
| Malaysia | 3-7 Business Days | Calculated at checkout |
| New Zealand | 7-14 Business Days | Calculated at checkout |
| Other Countries | 7-21 Business Days (depending on location) | Calculated at checkout |
Notes:
- Order Processing Time: All orders are processed and mailed out within 1–3 business days.
- Tracking Information: Tracking details will be emailed to you once your order has been shipped. Please ensure you provide accurate an email address. If you have not received this email update, kindly check your trash/spam folder.
- Free Shipping:
-
- Local (Singapore): For orders over $60
- Malaysia: For orders over RM200
- International: Free shipping is not available at this time, but we occasionally run promotions. Follow us on social media or subscribe to our newsletter for updates.
Local Shipping (Singapore)
Do you offer local shipping?
Yes, we deliver island-wide across Singapore, except the following: Jurong Island, Pulau Ubin, Pulau Tekong, Changi Cargo Complex, offshore islands and military camps.
What are your shipping rates?
All Singapore (local) orders are shipped directly to your doorstep by courier for a flat rate of $4.50.
Free local delivery for all orders over $60.
The following locations may incur additional delivery fees due to limited accessibility: Sentosa Island, Tuas (including industrial areas).
For orders to these areas, please contact us at salam@tulusgifts.com before placing your order to confirm delivery availability and fees.
How long will it take to receive my order?
In-stock items will be processed for delivery within 1-3 business days.
For local orders, delivery takes about 1-3 business days to reach your doorstep upon pick-up by courier.
Please note that during peak seasons, delivery may take longer than usual due to high demand. We appreciate your patience and understanding.
How can I track my order?
Once your order is shipped and picked up by the courier, you will receive tracking details via email. You can use the tracking number to track your order’s progress.
Kindly ensure that you provide an accurate email address for this purpose.
Can I change my delivery information?
Do reach out to us as soon as possible at salam@tulusgifts.com with your order number and the updated information. Our team will do its best to assist if the order has not been processed.
Return mail due to incorrect or incomplete addresses provided will incur additional charges for re-shipping.
Kindly ensure the shipping address provided is accurate and not subject to change within the next 2 weeks (for local orders). Please also review our shipping timelines before placing your order.
What happens if my package is delayed or lost?
While we do our best to ensure timely delivery, delays may occasionally occur due to customs or other factors beyond our control. If your package is significantly delayed or lost, please contact us at salam@tulusgifts.com with your order details, and we’ll work to resolve the issue.
International Shipping (Australia, Brunei, Malaysia, NZ)
Do you ship internationally?
Yes, currently we offer international shipping to Australia, Brunei, Malaysia and New Zealand.
My country is not listed. Can I still place an order?
If your country is not listed here, feel free to contact us at salam@tulusgifts.com for assistance.
How much does international shipping cost?
Shipping rates vary depending on the destination and weight of your order. The exact shipping fee will be calculated at checkout.
How long does international shipping take?
Estimated delivery times are as follows:
- Malaysia: 3-7 business days
- Brunei: 4–8 business days
- Australia & New Zealand: 7–14 business days