Copy of Returns and Refund Policy
Effective Date: 15 May 2024
Welcome to Tulus Gifts! We want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we're here to help. Please read our Refunds and Returns Policy carefully to understand your rights and obligations.
1. Returns
1.1 Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- The original packaging must remain intact and undamaged
- Accompanied by the receipt or proof of purchase
1.2. Non-Refundable Situations
We are unable to process refunds or exchanges if:
- The product is damaged due to misuse or external factors not caused by us.
- The product does not meet the return eligibility criteria outlined above.
1.3 Return Timeframe
You have 7 calendar days from the date you received your item to initiate a return. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at salam@tulusgifts.com with your order number, the item you wish to return, and the reason for the return.
- Receive Return Instructions: Our customer support team will respond within 3 business days with instructions on how to return your item.
- Ship the Item: Follow the provided instructions to send the item back to us. Please ensure the item is securely packaged to prevent damage during shipping.
Return Address
Please contact us for the return shipping address.
3. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
4.1 Inspection and Approval
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item.
4.2 Processing Refunds
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at salam@tulusgifts.com with your order number and details about the defect or damage. We will provide instructions on how to proceed with the exchange.
6. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
- Email: salam@tulusgifts.com
7. Exceptions
In some cases, we may allow returns beyond the standard 7-day period or for items that typically are not eligible for return. This is at our discretion and will be handled on a case-by-case basis.
8. Fair Policy
Our returns and refunds policy is designed to be fair to both our customers and our business. We strive to process all returns and refunds promptly and to ensure our customers are satisfied with their experience.
Thank you for shopping with Tulus Gifts. We appreciate your business and are committed to providing you with quality products and excellent customer service.